BOOKING TERMS AND CONDITIONS

​

Bookings are made and accepted based on the following conditions:
​
1. Contract and Booking: This agreement is made on the basis that the property ("the Property") is to be occupied by the guests for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends. Bookings cannot be accepted from persons under 18 years of age. No bookings are valid until confirmed in writing and the deposit or full payment is received.
​
2. Payment: Once a booking is confirmed, the Guest is responsible for the full balance of the cost of the holiday. Payments by the following cards: Visa, Mastercard, American Express.

3. Check in/check out: Check in is at 4pm and check out is at 10am. The Manager reserves the rights to change these times as required. An earlier check in of 2pm or later check out of 12pm may be possible. To request this, please contact the Manager to see if this is possible. Please contact the Manager if you have any questions about check in/check out or need anything or have any issues during your stay. The Booking Conditions will apply to all confirmed bookings

4. House Rules:
a. Guests are asked to remove their shoes whilst inside the Property

b. Guests are asked to keep noise to a minimum between the hours of 9pm and 7am.
c. Guests are not permitted any naked flames, candles, tea lights or ethanol burners inside the Property.
d. Guests must familiarise themselves with the Fire Prevention and Fire Evacuation procedure which can be found in the Guest Manual inside the house. Fire exits must be kept clear at all times.
e. Possession and/or use of any illegal drugs in the Property is strictly forbidden. Any guests in breach of this rule will be removed from the Property with immediate effect.
f. Guests must notify the Manager before leaving the Property vacant for any continuous period of 7 days or more during the booking.
g. Guests are not permitted to host any parties or events at the Property. Any guests in breach of this rule will be removed from the Property with immediate effect.
h. Guests are not to assign, underlet, charge, part with or share possession or occupation of the Property or any part of it.
​
5. Manager's responsibilities: The Manager is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as "the Guests"). The Manager accepts no responsibility for personal injury to, or death of, any Guests, or loss of or consequential loss or damage to their property, or for other matters over which we have no control, except to the extent such personal injury or death is caused by the negligence or wilful default.
​
6. Guests' responsibilities and forfeiture: The Guests shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday and shall leave the Property in reasonable cleanliness and general order. The Guest must report and pay to the Manager the cost of any damage or breakages made during their holiday occupancy. The Manager reserves the right to make a reasonable charge where guests have contravened the Manager's request for their Property to be smoke-free. The Guests' right to occupy the Property may be forfeited without compensation if: More people than declared at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation. Overnight guests are entertained without the Manager's express permission; Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or Any of the Guest’s smoke or vape inside the Property.
​
7. Unavailability of Property: In the event of the Property becoming unavailable (such as due to fire or flooding), we will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. We cannot, however, pay any compensation or expenses as a consequence of such an event.
​
8. Cancellations: In the event of cancellation, guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows: If the booking is cancelled less than 28 days (up to 7 days) before arrival, then a charge equal to 45% of the stay will be made. If the booking is cancelled less than 7 days before arrival, then a charge equal to the full booking amount will be made. If the booking is cancelled 28 or more days before arrival then a charge equal to £50 per booking will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. More than 60 day’s notice (8.5 weeks) – the Guest's liability for the remainder of the balance will be waived or the balance refunded if this has been paid previously, less a £50 processing fee. If a refund is due, it will be paid within 15 working days of cancellation. We reserve the right to change these terms as required. The terms at the time of the guests booking will continue to apply.
​
9. Alterations to Bookings: A Guest requiring a booking to be altered once the booking has been confirmed may incur a £30 admin fee and is subject to agreement by the Manager.

10. Animals: Pets are not permitted at the Property. Guide or Support Dogs are permitted but the Guest must notify the Manager at the time of booking. If the Guest does not notify the Manager at the time of the booking, the Manager reserves the right to cancel the booking.

11. Manager's access to Property: The Manager or their representative, shall be allowed access to the Property at any reasonable time during any holiday occupancy.

12. VAT: VAT is included in the quoted rates.

13. Complaints procedure: In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Manager at once (contact details are supplied on the booking confirmation, and they understand that they are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. Compensation is unlikely to be considered for complaints raised after the holiday has ended, when guests have denied the Manager the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.

14. Literature: We have compiled the information in our literature and on our Website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside our control. We make every effort to ensure that the Property reflects the details provided. The Guests accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise. If a facility is particularly important to you, please check with us prior to your booking.

15. Communication with you and data: Please see our privacy statement which explains how we will process your personal data.

16. Legal: Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.